# Reporting & Complaint procedures guidelines

During UpRace 2025, runners can report or complain about activities in two ways:

**Method 1:**

**Create a Support Request/Activity Complaint:** Open the UpRace mobile app > Go to the Home page > Tap the Report/Complain button on the left (icon with a ?! symbol) > Tap the plus icon in the bottom right corner of the screen > Create a new ticket for UpRace 2025 or View Instructions for UpRace 2025.

**Method 2:**

**Complain about Your Invalid Activity:** Open the UpRace mobile app > Go to the Community section > Select the UpRace 2025 event > Go to the You tab > Select 'View your invalid activities' > Choose the activity you want to complain about and tap the Complain button in the right corner of the activity. 

**Report Suspicious Activity of Another Runner:** Open the UpRace mobile app > Go to the Community section > Select the UpRace 2025 event > Go to the Leaderboard or Team tab > Select a runner from any Team/Group > Select Select 'View your invalid activities' > Choose the activity you want to report and tap the Report button in the right corner of the activity.