Reporting & Complaint procedures guidelines
During UpRace 2024, runners can report or complain about activities in two ways:
Method 1:
Create a Support Request/Activity Complaint: Open the UpRace mobile app > Go to the Home page > Tap the Report/Complain button on the left (icon with a ?! symbol) > Tap the plus icon in the bottom right corner of the screen > Create a new ticket for UpRace 2024 or View Instructions for UpRace 2024.
Method 2:
Complain about Your Invalid Activity: Open the UpRace mobile app > Go to the Community section > Select the UpRace 2024 event > Go to the You tab > Select 'View your invalid activities' > Choose the activity you want to complain about and tap the Complain button in the right corner of the activity.
Report Suspicious Activity of Another Runner: Open the UpRace mobile app > Go to the Community section > Select the UpRace 2024 event > Go to the Leaderboard or Team tab > Select a runner from any Team/Group > Select Select 'View your invalid activities' > Choose the activity you want to report and tap the Report button in the right corner of the activity.
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